Frequently Asked Questions

Everything you need to know about your Nakedvice experience.

What is the standard shipping timeframe?

We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping can take 5-10 business days depending on your location.

How do I return or exchange an item?

We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags and packaging intact. Please visit our returns portal to start the process.

What materials are used in Nakedvice products?

Our collections feature a mix of high-quality materials, including premium smooth leathers, durable nylons, and custom-branded hardware designed for longevity and style.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Do you offer a warranty on your bags and accessories?

Nakedvice provides a 6-month manufacturing warranty. This covers any faults in materials or craftsmanship, but does not include general wear and tear or accidental damage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.